How can we

Yes. Our flat rate call-out is £90, which covers the first hour of labour. We charge this even if the fault requires parts that need ordering, our time and diagnostic expertise have still been applied. If it's a quick job, we use discretion, but it's rarely below £50. We'll always be straight with you about what to expect before we come out.

We're not the cheapest and we're not trying to be. Our boiler service at £90 + VAT is mid-market — some larger companies charge more, some less qualified engineers charge less. What you get with us is the work done properly, an itemised quote with no surprises, and engineers who are accountable for what they do.

No. We looked into it and the terms didn't work in a way we could offer fairly. If you need to spread the cost of a larger job, a credit card or a conversation with your bank is likely to give you better terms than most trade finance products.

Yes, for jobs over £1,000 we take a 50% deposit which covers materials. In eight years we've never had a customer not pay, we think it's because our quotes are detailed enough that there are no surprises by the time we invoice.